1. Order Cancellations

To request a cancellation, contact us as soon as possible and include your name, order number, and the email address used at checkout.

We cannot guarantee cancellation after an order has entered processing or has been shipped. If a cancellation is approved before shipment, the refund will be issued to the original payment method.

2. Return Eligibility and Deadline

Eligible products may be returned within 30 days of delivery. To qualify for a return, the product must be:

• Unused, uninstalled, and in resalable condition;
• Free from scratches, wear, modification, or other damage;
• Returned with all original parts, hardware, manuals, labels, and packaging; and
• Accompanied by valid proof of purchase from our website.

Products that have been mounted, installed, used, altered, or damaged after delivery may not be accepted for return unless they were defective when received.

3. Starting a Return

Contact us before sending any product back. If the return is approved, we will provide return instructions and the applicable return address.

Products returned without prior authorization, sent to an incorrect address, or shipped cash on delivery may be refused. Please package the product securely and use a trackable shipping service.

4. Damaged, Defective, Incorrect, or Missing Items

Inspect your order promptly after delivery. Contact us within 48 hours of delivery if a product arrives damaged, appears defective, is different from what you ordered, or if an item is missing.

Your request should include:

• Your order number;
• A clear description of the issue;
• Photos of the complete product and affected area;
• Photos of the inner and outer packaging; and
• A photo of the shipping label.

Keep the product and all packaging while we review the claim. Depending on the circumstances and product availability, we may provide replacement parts, a replacement product, store credit, or a refund.

5. Compatibility and Installation

Customers are responsible for confirming that a stabilizer, weight, mount, thread size, or other component is compatible with their equipment before installation.

A product is not considered defective solely because it is incompatible with equipment not identified in the product description. Eligible, unused products may still be returned under Section 2. Damage caused by incorrect installation, cross-threading, modification, misuse, or use with incompatible equipment is not eligible for a refund or replacement.

6. Non-Returnable Items

Unless a product arrives damaged, defective, or incorrect, or applicable law requires otherwise, the following are not returnable:

• Gift cards;
• Personalized, customized, or special-order products;
• Clearance or final-sale products clearly identified before purchase;
• Products showing signs of installation, use, modification, or damage;
• Products missing original components or packaging; and
• Shipping, expedited delivery, and handling charges.

7. Return Shipping Costs

Customers are responsible for return shipping costs for change-of-mind, sizing, preference, or compatibility returns.

If we confirm that the product was damaged, defective, incorrect, or incomplete when delivered, we will provide an appropriate remedy and, when applicable, cover reasonable return shipping costs.

Original shipping charges are non-refundable unless the return results from our error or applicable law requires otherwise.

8. Inspection and Refund Processing

If approved, we will process your refund within 7 days and automatically apply the credit to your credit card or original payment method.

9. Exchanges and Replacements

Replacement products are subject to availability. When an exact replacement is unavailable, we may offer a comparable product, store credit, or a refund.

For a change of size, model, color, or configuration, the fastest option may be to return the eligible original product and place a new order.

10. Consumer Rights

11. Contact Us

For cancellation, return, replacement, or refund assistance, contact us and include your order number and relevant supporting information.